CRAP!
I guess they don’t know what mac is!
Such new device and doesn’t support mac? I think it’s ridicules if it’s true!

And btw am so thankful that it does because I can’t afford it! lol

Mahdi Al-Farra added these pithy words on Jun 11 09 at 12:29 am

oops, that’s bad AND lame….
but the case shouldn’t apply on the CPE, right!

Tamara added these pithy words on Jun 13 09 at 2:43 am

Actually about the e-go issue.. i work at the call center at zain ( 1232 ) We get ALOT of complains about the coverage.. am one of the employees at zain who expected such complains specially when sales people have only one goal which is SELL SELL SELL..
no matter how much coverage u got their only goal is to sell.. anyway the service is bad at some area’s nd GREAT at other area’s.. as you all know its a new service people, troubles are to be expected, new sites will be soon launched for a better coverage
nd btw yeah the E-GO does not support the mac’s,, who ever tells you other than that is A LIER 5od menne i know what am talkin about.
2o 3ala goletna ( shaker la ite9alak 2o yomak sa3eed )

Person added these pithy words on Jun 15 09 at 10:05 pm

Wi-tribe’s Ego Got To Go

No it’s not a new service, it’s more of frustration with el enternet le3betna.

Last year in August 2oth I made a monthly subscription to wi-tribe 2.0M. Every 2oth of the month my bill was due regardless when I paid it. When I made my subscription then, I asked to pay by credit card, and they told me sorry we do not have credit card payment systems yet. Imagine its 2009, and they’re in the tech business without credit card systems. But I could live with that. However, going every month to pay the bill on the 20th didn’t always work due to busy schedule. They were nice enough to give keep the account active till the 27th, sometimes I was able to pay before it got disconnect sometimes after.

Don’t jump the gun, some of you would think why not pay quarterly or yearly and avoid the monthly hassle drive to Mecca mall. Well, I guess when you trying a service from a company for the first time, and you’re being bombarded by other offers and speeds from other providers, you wan’na stay away from being tied down for a full year.

Anyways, later this year they upgraded their speeds and reduced their prices, the 1 became 1.5 and the 2.o became 3.omb from 48JD to 37JD.

My 3.omb has been varying every since, I thought they switched me to dial-up or something. I’d call them almost every week, and all they had to say was put it next to the window, exactly where its been since last year.

Anyways, got really skeptic with the connection so when the 20th came I couldn’t be bothered to go pay. On the 13th of June, I was at mecca mall and since I needed the net, I decided what the heck and went to activate my account. The sales rep informed me that now they have credit card payments, which was a relief. The sales rep, also told me that my bill is 27JD, and when I asked him how come when its 37jd, he told me well there is 10jd’s from last month. Something till this day they were unable to give me a rational explanation for.

So I asked him if they take pre-paid credit cards, and he said yes, gave him my card, paid the 27 JD, signed the form for the upgrade, and that I wish to pay by credit card and headed home. Remember this was on June 13th.

On June 24th my account was disabled! They informed me that they do not accept prepaid credit cards and I need to visit the showroom. I called customer support and told them why in the first place are they trying to charge me on the 20th, when I paid on the 13th and she said that was last months bill. Lol the one in which I had 10jd from the month before. She said your subscription date is August 20th 2008, so the 20th of the month is your payment date. Here is where I got really skeptic about the payment system and its accuracy.

A few days ago I headed to Mecca mall, to sort it out. After receiving irrational explanations of what’s going on, I decide it’s time to pull out the sore tooth. So I told the sales rep, I want to end my subscription what needs to be done.

Here is the conversation:

Sales Rep: “if you want to end your subscription you need to bring the modem, and you will have to pay 89JD.”

I’m like “89JD what for.”

He replies “it’s a fine because your subscription ends on June 13th 2010.”

Me, “What my subscription was on August 20th 2008, it finishes on August 20th 2009!!!”

He responds, “No, when we upgraded your account, and paid by credit card, that form you signed is dated June 13th 2009.” I could almost hear his inner voice say to me “hehehe, you got punked!”

I’m like “No way, none of you informed me that you changed the date of subscription, YOU upgraded your speeds, not me, no one informed me?”

After a few grunts I headed home, not only confused but betrayed, because they didn’t inform me about this change. When I reached home still fuming in anger, something crossed my mind. If my new subscription date is the 13th of June then my next payment is on July 13th not June 20th, makes sense doesn’t it.

So again why did they disconnect me on the 24th????? I called again, and told them about my point, there answer was “we disabled your account because we don’t take pre-paid cards.” I said “what about my money, what happened to the subscription I paid?” She told me that I have 31JD, to my account and I need to go to the show room and give them a non-pre-paid card.

So again I went to Mecca mall, and to be honest I didn’t want to pay with my credit card, not after all this mess. So I told him that I will pay by cash. Surprisingly he says “If you do, you will need to sign a new form, and if you pay in cash you will loose the 31jd!” I’m like loose the 31jd, why?? He says because when you initiated the credit card payments, we took the insurance money you paid when you first made your subscription and transferred it into your account.”

Huh? You mean that the 31jd was the insurance money, where’s the money I paid on the 13th?? He said, “that was paid for May’s subscription!!” Huhh?? What the @#$@# is going on here.

Yes im sure you are confused as hell as I am. If I end my subscription, I have to pay 89jd because my new contract somehow became 13th of June 2009 and ends on the 13 of june 2010. Yes the same contract, which proves my next payment is on July 13th, and that my account shouldn’t have been disconnected on the 24th. Which proves I should have 31jd in my account. The same 31jd, which I will loose if I pay in cash because that was insurance money, transferred to my account.

I couldn’t care less about the 31jd, nor the 89jd I will pay to end my subscription, because I’m going to consider the 120jd, a well-paid encouragement to inform all my friends, neighbors, and strangers that wi-tribe has issues beyond human comprehension. And trust me word-of-mouth is power.

Now, does anybody have anything nice to say about Internet providers to boost my morale so I can subscribe to their services????

Etch added these pithy words on Jun 30 09 at 5:38 pm

I need a portable device, this process is 3ajga for a person who needs to use it on his macbook outside the house.

Moey added these pithy words on Jul 12 09 at 12:44 pm

Bassem… Zain will release a better device, as for Jordan… you need time!

Moey added these pithy words on Jul 15 09 at 12:06 am